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Effective November 1, 2014
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Understanding your natural gas bill
Clearwater Gas System reads each natural gas meter every month and issues a monthly bill based on the meter reading. Our meter readers make every effort to read your meter accurately and safely each month. Please help us to serve you by keeping the meter location uncluttered and accessible for meter reading and maintenance. Please restrain your dog while we are visiting your location. To inquire about when your meter will be read, please call Clearwater Customer Service at (727) 562-4600 or 866-360-2201, M-F from 8:00am to 5:00pm.
Natural gas is metered in units of hundreds of cubic feet (CCF). This is a measure of the volume of natural gas that is used. To determine CCF consumption, the previous month's meter reading is subtracted from the current meter reading. The result is the monthly CCF consumption.
Natural gas is sold in units of energy called therms. Each CCF of natural gas contains the energy value of approximately 1 therm. Since the energy value of natural gas varies slightly, a conversion factor is applied to the CCF consumption to determine the therm consumption. This conversion factor is supplied by our gas supplier to account for the slight variations of the energy content of the natural gas that is delivered to Clearwater Gas System. The customer billing statement details this calculation. The product of the CCF consumption multiplied by the conversion factor yields the therm consumption, which is the basis for the monthly natural gas bill.
KEY PARTS OF YOUR NATURAL GAS BILL:
1. Customer Service Phone Number
Mail: Clearwater Customer Service
Office: In Person/Drive-Thru/After Hours Drop Box
Direct Debit: Save time, stamps, and check-writing. With Direct Debit, your utility bill is automatically paid from your checking or savings account 10 days after billing and you still receive a monthly statement. Please call Clearwater CustomerService at (727) 562-4600 to enroll.
Pay by Phone: Using Speedpay, Inc., customers can pay utility bills by calling 800-803-5211 (a $2.45 convenience fee applies). Speedpay is an independent contractor with the City of Clearwater to provide phone payment processing services.
For additional information regarding billing, payments, or requests for turn-ons and turn-offs, please call Clearwater Customer Service at (727) 562-4600, Monday - Friday, 8am to 5pm (excluding holidays).
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