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Frequently Asked Questions

General Questions

Frequently Asked Questions & Answers about the 2008 Rate Review (PDF file)


General Questions

Q: What are the advantages of using natural or propane gas?
A: Natural and propane gas continue to be the best value for your energy dollar. Compared to electricity, natural or propane gas appliances can cost less than half as much to operate. As a gas customer you'll enjoy savings up to almost 50% on your heating, water heating, clothes drying and cooking costs! More importantly gas is a safe, reliable, and environmentally-friendly energy source.

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Q: I think I smell gas in my house. What should I do?
A: Natural and propane gases are colorless and odorless. Clearwater Gas System adds a distinctive odor resembling rotten eggs, so that you can smell the gas immediately should a leak occur. A faint odor of gas maybe attributed to a pilot light that has gone out and should be re-lit. A strong gas odor indicates that you should leave your home at once. To report a gas leak, call Clearwater Gas System, using an outside phone, at our emergency number: 727-462-6633.

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Q: I am a new customer. Why is there an additional charge to turn my gas on?
A: The additional charge covers the cost of performing the required safety test, turning on the meter, lighting the gas appliances, and the Utility Customer Service costs to establish the account and process the deposit.

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Q: Who decides what the gas rates will be and how are they established?
A: After review in public hearings, the gas rates are set by ordinance for gas service, excluding the fuel charge, which is the actual cost for Clearwater Gas to purchase the gas from its supplier. The gas rates are set to recover the Clearwater Gas System's cost to serve each customer class.

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Q: Is it economical to change my appliances from electric to gas?
A: Yes, gas service is very competitive. A family of four consumes an average of 465 therms per year totaling approximately $856.00 per year. The equivalent amount of electricity for a family of four would cost approximately $1,628.00 per year. Compared to electricity, natural and propane gas are relatively cheaper than electric energy for typical applications.

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Q: Are there any incentive programs for converting from electric to gas?
A: Yes, our energy conservation allowance program can help you save up to $1,000 when you convert costly electric appliances to money saving gas appliances. Call us at 727-562-4980 for complete details.

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Q: How long does it take to have natural or propane gas service connected to my home?
A: Natural gas can be connected to your home within a 4 to 6 week timeframe depending on the time it takes for the permit to be issued and the completion of the required paperwork. Propane gas can be connected within a 2-week timeframe.

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Q: Does Clearwater Gas System sell gas appliances?
A: Yes, Clearwater Gas is a full service gas energy company. In addition to providing economical natural and propane gas, we sell all types of energy efficient gas appliances. Please call our Sales Center at 727-562-4980 to speak with a sales representative.

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Q: Is it a requirement to have my appliances installed by Clearwater Gas System?
A: No, you may contact any licensed plumbing contractor. The best source for locating a plumbing contractor is via the Yellow Pages.

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Q: Does Clearwater Gas System install gas piping or repair gas appliances?
A: Yes, we have a complete Installation and Service department to install and maintain residential and commercial gas piping and appliances. For expert installation, maintenance and repair services call the Clearwater Gas Service and Repair at 727-562-4900, ext. 7419.

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Q: My gas bill is much higher now than last year, why?
A: Many factors contribute to the fuel consumption of an appliance such as the age of the equipment, efficiency/maintenance, lifestyle of the occupants (number of people in home), type of appliances and weather conditions. Note: usage will vary for each customer.

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Q: How much gas does an average family consume?
A: Each customer has different usage values. For example, not everyone likes the same water temperature or room temperature. So there are several factors to consider when estimating potential gas usage. Please refer to the Clearwater Gas Fuel Use and Cost Comparison Chart for average cost and consumption rates.

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Page last updated Friday, May 31, 2013

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