Frequently Asked Questions

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  • I think I smell gas in my house. What should I do?

    Natural and propane gases are colorless and odorless. Clearwater Gas System adds a distinctive odor resembling rotten eggs, so that you can smell the gas immediately should a leak occur. A faint odor of gas may be attributed to a pilot light that has gone out and should be re-lit. A strong gas odor indicates that you should leave your home at once. To report a gas leak, call Clearwater Gas System using an outside phone at our emergency number (727) 462-6633.

  • What are the advantages of using natural or propane gas?

    Gas is a safe, reliable, and environmentally-friendly energy source. Natural and propane gas continue to be the best value for your energy dollar. Compared to electricity, natural or propane gas appliances can cost less than half as much to operate. As a gas customer you'll enjoy savings up to almost 50 percent on your heating, water heating, clothes drying and cooking costs. 

  • I am a new customer. Why is there an additional charge to turn my gas on?

    The additional charge covers the cost of performing the required safety test, turning on the meter, lighting the gas appliances, and the Utility Customer Service costs to establish the account and process the deposit.

  • Who decides what gas rates will be, and how are they established?

    After review in public hearings, the gas rates are set by ordinance for gas service, excluding the fuel charge, which is the actual cost for Clearwater Gas to purchase the gas from its supplier. The gas rates are set to recover our cost to serve each customer class.

  • Is it economical to change my appliances from electric to gas?

    Yes, gas service is very competitive. A family of four consumes an average of 465 therms per year totaling approximately $856 per year. The equivalent amount of electricity for a family of four would cost approximately $1,628 per year. Compared to electricity, natural and propane gas are relatively cheaper than electric energy for typical applications.

  • Are there incentives for converting to gas?

    Yes, our energy conservation allowance program can help you save up to $1,000 when you convert costly electric appliances to money saving gas appliances. Call us at (727 ) 562-4980 for complete details.

  • How long does it take to have natural or propane gas service connected to my home?

    Natural gas can be connected to your home within a 4 to 6 week time frame depending on the time it takes for the permit to be issued and the completion of the required paperwork. Propane gas can be connected within a two-week time frame.

  • Does Clearwater Gas System sell gas appliances?

    Yes, Clearwater Gas is a full-service gas energy company. In addition to providing economical natural and propane gas, we sell all types of energy efficient gas appliances. Please call our sales center at (727) 562-4980 to speak with a sales representative.

  • Am I required to have my appliances installed by Clearwater Gas System?

    No, you may contact any licensed plumbing contractor.

  • Does Clearwater Gas System install gas piping or repair gas appliances?

    Yes, we have a complete installation and service department to install and maintain residential and commercial gas piping and appliances. For expert installation, maintenance and repair services, call the Clearwater Gas Service at (727) 562-4900, ext. 7419.

  • My gas bill is much higher now than last year, why?

    Many factors contribute to the fuel consumption of an appliance such as the age of the equipment, efficiency/maintenance, lifestyle of the occupants, number of people in the home, type of appliances and weather conditions. Usage may vary for each customer.

  • How much gas does an average family consume?

    Each customer has different usage values. For example, not everyone likes the same water temperature or room temperature. So there are several factors to consider when estimating potential gas usage. Refer to the Clearwater Gas Fuel Use and Cost Comparison Chart for average cost and consumption rates.

  • Is it easy to fuel a natural gas vehicle?

    Yes. NGVs are fueled with easy-to-use, pressure-sealed dispensers. Natural gas filling stations can be configured to fuel vehicles at various rates. Time-fill stations fuel vehicles overnight, as opposed to fast-fill stations that fuel NGVs within five minutes.
  • Is natural gas safe for use in vehicles?

    Yes, natural gas vehicles meet the same safety standards as gasoline and diesel vehicles and
    also meet the National Fire Protection Association’s 52 Vehicular Fuels System Code. Natural gas
    has a narrow flammability range, and because it is lighter than air, dissipates quickly if released.
    Compressed natural gas is stored onboard a vehicle in safe, puncture-resistant tanks.
  • How do natural gas vehicles work?

    On the vehicles, natural gas is stored in tanks, usually in the trunk area. A natural gas fuel system transfers high-pressure natural gas from the storage tank to the engine while reducing the pressure of the gas to the operating pressure of the engine’s fuel-management system. The natural gas is injected into the engine intake air the same way gasoline is injected into a gasoline fueled engine. The engine functions the same way as a gasoline engine. The fuel-air mixture is compressed and ignited by a spark plug and the expanding gases produce rotation forces that propel the vehicle.
  • What are the typical savings when operating a natural gas vehicle?

    The Honda Civic GX – NGV that Clearwater Gas operates has a fuel economy of 24 MPG (city) and36 MPG (highway) gasoline equivalent. You may have seen the Clearwater Gas System’s Honda Civic GX - NGV which has advertising painted on it, being driven in this area. It costs the gasoline equivalent of about $2 per gallon to fill. NGV engines generally last longer than gasoline powered engines due to the clean burning fuel which, in turn, keeps the engine oil clean. For garbage trucks, payback is realized in less than two years.
  • What are the approximate costs for purchasing a natural gas vehicle?

    Light-duty NGVs cost $5,000 to $8,000 more than comparable gasoline vehicles, and heavy-duty NGVs cost more than their counterparts by about $25,000 to $30,000. The price depends on the fuel tank capacity and whether the vehicle is produced by an original equipment manufacturer (OEM) or converted to run on natural gas. However, government incentives are available to off set costs. For more information, visit www.afdc.energy.gov.
  • What vehicles can the public purchase that use natural gas?

    The only light-duty natural gas vehicle (NGV) currently available for purchase in the United States is the Honda Civic GX sedan. However, any existing vehicle can be converted to use natural gas.Fiat, Opel (General Motors), Peugeot, Volkswagen, Toyota and Honda sell NGVs in other countries.See the conversions page at www.afdc.energy.gov, which is the Alternative Fuels and Advanced Vehicles Data Center (AFDC) for a current list of certified installers.
  • Why did we build it?

    Clearwater wanted sensible options to advance energy and sustainability, while saving money. We want to be less dependent on foreign oil. Every gallon equivalent of natural gas used in vehicles is one less gallon of crude oil that has to be imported. Using compressed natural gas is economical, energy efficient, and Eco-conscious. The station provides a place for privately owned vehicles and city vehicles to get this fuel.
  • Where will I find other filling stations if I purchase a natural gas vehicle?

    The city’s filling station was the first public/private station in the Tampa Bay area. There is one at Tampa International Airport, Clean Energy Tampa, Trillium Tampa, Gain Clean Feul Tampa, Milton and Ft. Lauderdale.
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