Clearwater Gas System has switched from traditional meter reading to automated meter reading, or AMR. This helps us provide better quality service with more accurate reads and in quicker time, too. Here are some frequently asked questions about automated meter reading.
What is an AMR Project?
AMR is the abbreviation for Automatic Meter Reading (AMR). The AMR project involves retrofitting your current gas meter with a state-of-the art radio frequency (RF) device that will allow Clearwater Gas System to obtain meter readings without physically/manually reading your gas meter.
My meter works fine; does it have to be upgraded?
Yes. In order to take advantage of the new technology, efficiencies, and cost-savings that the AMR system will provide, all gas meters in the project area must be changed out or retrofitted with the automated meter reading technology.
How does the new meter reading system work?
Most meter readings will be taken by a vehicle driving through your neighborhood. In some cases, a meter reader may still walk the meter reading route. When the vehicle or meter reader is in close proximity of your meter, the meter will transmit a meter reading by radio. The readings are all collected via the AMR device.
Will the timing of my gas bills change?
At this time, there is no plan to change to your monthly billing period.
How do I know that you have my reading and not someone else’s?
Each radio frequency device has a unique identification number, which is transmitted along with the meter reading. The unique identification number is compared to your account record to ensure that there is a match.
How do you know that my reading is accurate?
The new meters are tested before installation. Your meter is equipped with a state-of-the art electronic register, which verifies the meter reading before it is sent to the transmitting unit. This reading is deemed as a more accurate reading compared to reading the meter manually.
Do I have to be home during the new install process?
No, the meter is located outside the house. The flow of gas will not be interrupted; therefore there isn’t any need for our gas technician to enter your house.
How long will the meter installation take?
Under normal circumstances, the installation will take 20 minutes or less.
How will I know your installer works for you?
Each installer will have a picture ID badge. If you are unsure about the installer’s identity, call the Clearwater Gas System office at (727) 462-6633 for confirmation.