Gas & Storm Safety

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Our Commitment to Safety 

As your community energy provider Clearwater Gas System is committed to maintaining the highest safety standard possible. Our gas technicians and subcontractors are licensed and certified to meet national, state, and county requirements. Our team of certified technicians are required to complete continuing education (Safety Training and Awareness and Operator Training Qualification) classes on a regular basis as mandated by law.

Safety is a top priority with every install, repair, or service call. We sell and install only gas products and appliances regulated by the Florida Fuel Gas Code, which requires that the equipment and appliances be tested, evaluated, listed and labeled by an approved competent agency. This assures that gas appliances meet all government and safety regulations and standards as set by the manufacturer and in compliance with Florida Fuel Gas Code.

As your community neighbor, we know it is important for everyone to be aware and know how to respond in case of a gas emergency. Clearwater Gas staff and technicians work closely with public, fire and safety officials to promote natural and propane gas safety. From design and construction to operations and maintenance, gas utilities, like Clearwater Gas System set high standards to keep our gas service territory incident free. Please remember to practice the following gas safety rules when operating gas appliances:

  • Never try to locate a gas leak yourself. Call the Clearwater Gas Emergency Hotline at (727) 462-6633.
  • If the gas leak odor is strong or persists, call 9-1-1 from a neighbor's house.
  • Never use the kitchen range as a space heater; this can damage the range and produce harmful carbon monoxide gases.
  • Keep your range and burners clean. Make sure the range top is clear of debris and clutter. Wash burners with water and mild detergent.
  • The flame on your gas range should be crisp, quiet, and blue. A yellowish flame indicates the gas is burning inefficiently and an adjustment is required by a Clearwater Gas service representative.
  • When cooking, lower the flame on the gas burner so that it doesn't extend beyond the bottom of the pot.
  • Keep the area around your furnace and water heater clutter-free.
  • Never store flammables near your water heater or furnace.
  • Teach family members what to do if they should smell gas (smells like rotten eggs).
  • Have your gas appliances installed, serviced and repaired by Clearwater Gas System professionals.
  • NOTE: Clearwater Gas System is regulated for safety by the Florida Public Service Commission and the Department of Transportation.

Our 24-hour Emergency Dispatch personnel are on stand-by 24 hours every day, seven days a week. Clearwater Gas System undertakes a wide range of safety measures, including excavation damage prevention classes, installation of above ground markers and performing visual inspections and leak surveys.

Natural gas is an excellent source of energy for your home or business. It is economical, reliable and safe for the environment, but like all sources of energy, it should be used wisely. Always remember safety first when operating natural gas appliances of any kind.Natural gas is a non-toxic,colorless, and odorless fuel that is lighter than air. This lighter than air characteristics is an important safety factor. If a leak occurs, natural gas will mix readily with air and rise into the atmosphere.

A diagram showing how natural gas is below the ground but above oil and water

As a safety measure the natural gas that is piped to your home or business has a harmless odor similar to rotten eggs so that you can easily detect even the smallest amount of gas that might escape. From design and construction to operations and maintenance, natural gas utilities like ours set high standards to keep natural gas pipelines incident-free. Clearwater Gas System undertakes a wide range of safety measures, including: participation in excavation damage prevention initiatives, installing above-ground markers to indicate the location of buried gas lines; performing visual inspections and leak surveys to identify potential problems; and supporting research and development focused on pipeline integrity. Clearwater Gas System is committed to take every precaution necessary, to protect our gas lines and ensure a safe environment for you and the general public.



Natural gas is one of the safest, most reliable and environmentally friendly fuels in use today, but over time leaks can occur. There are three key ways to recognize a natural gas leak:

  • LOOK: blowing dirt, bubbling creeks or ponds, dry spots in moist areas or dead plants surrounded by green, live plants also may indicate a natural gas leak.
  • LISTEN: An unusual hissing sound near gas lines or appliances may indicate a natural gas leak.
  • SMELL: in its raw state, natural gas is colorless and odorless. Natural gas utility companies, like Clearwater Gas System, add a substance called mercaptan to create the familiar, rotten-egg like odor usually associated with natural gas. You should take action even if you detect only a faint odor of natural gas in the air.

 We are part of your community. As your neighbors, we know it is important for everyone to be aware and know how to respond in case of a natural gas emergency. We work closely with public, fire and safety officials to promote natural gas safety. We routinely provide damage prevention education and training at least once a year, to inform local officials on how to respond in the event of a natural gas emergency.


Here are some key tips to help you remember if a natural gas leak is suspected:

  •  LEAVE: Leave the area immediately. Do not attempt to locate or stop the gas leak.
  • DO NOT TOUCH: Do not smoke, use a cell phone, flashlight, turn on or off any lights or appliances or operate any kind of vehicle or equipment that could create a spark.
  • CALL: Please notify us immediately at(727) 462-6633. If a leak is suspected near natural gas transmission pipeline, call the number as shown on the pipeline marker. If the smell of gas is particularly strong, or no number is available, call 9-1-1.

Because pipelines are underground, line markers are used to indicate the approximate location of the pipelines. Please note that these markers do not indicate how deep the pipeline is buried. The pipeline route can also take twists and turns between markers. Never assume the pipeline lies in a straight line. Always call before you dig. It’s as easy as dialing 8-1-1, and it’s the law!


Underground utilities, including natural gas pipelines, exist everywhere. In general, pipeline companies and your local gas utility maintain all the gas lines up to your meter for your home or business. However, you are responsible for the gas lines from the meter to your home or business. Just as your natural gas utility conducts a program of regular facility inspections and maintenance; it’s a good idea for home and business owners to have their natural gas plumbing and appliances checked annually by qualified gas technicians. It’s also important to familiarize yourself with the pipeline markers that may exist on your property. They may be found near a transmission pipeline’s Right of Way(ROW). The ROW provides sufficient space for pipeline operators to inspect and perform maintenance on the pipeline. If you ever damage or knock over one of the these pipeline markers, please contact the pipeline operator or the Sunshine State’s One-Call center, so it can be replaced immediately. Keeping the delivery of natural gas safe for everyone remains our highest priority.

 Storm Safety Tips for Hurricane Season

If you have natural or propane gas appliances, Clearwater Gas System recommends that you secure them properly prior to evacuating your home. Here are a few safe and easy steps that we suggest you follow to assure that you return to find your gas appliances in the best possible condition:

WATER HEATERS – your water heater is probably one of the easiest appliances to access. Within six feet of the water heater you’ll see the appliance service valve. Turn the valve to the “off” position, making sure that the handle is no longer in line with the piping, or refer to your owners manual for detailed instructions. You will need to call Clearwater Gas System to relight your water heater upon return.

RANGES & DRYERS – turn off the gas flow to your range or dryer only if you can reach the service valve easily. Once your gas has been shut off, do not try to turn it back on. Do not try to move heavy gas appliances away from walls or other appliances in order to turn off the gas flow.

GAS GRILLS – if your natural gas grill has a convenient, quick-connect hose, just disconnect it and move it into a garage or shed. If you have a propane gas grill, shut the gas off at the tank and disconnect it from the grill. Move the grill inside and secure the propane tank in an outside location. Remember, it is not safe to store propane gas inside your home.

POOL OR SPA HEATERS – you should also turn off the gas flow to your pool or spa heater. If your heater has a pilot light, you will need to call Clearwater Gas System to relight your heater upon return, do not try to relight the pool/spa heater.

If required to evacuate your home and need assistance relighting your gas appliances, we’ll be happy to help you. Please call our Service Department at (727) 562-4900, ext. 7419 for additional information and assistance after you have returned to your home.

Take severe weather warnings seriously and plan ahead to be safe! Remember, Safety First!

Special Note: All gas appliances are equipped with an appliance service valve, which controls the flow of gas. It is located close to the appliance itself. If the handle of the valve is in line with the gas piping, gas flows to the appliance. When the handle is turned counterclockwise until it is perpendicular to the piping in a “T” position, the flow of gas is stopped. If you are asked to evacuate your home, Clearwater Gas System recommends that you turn the appliance service valve to the “off” position only if you can easily reach the valve. Do not attempt to turn off your gas at the meter.

Call Before You Dig - Call 8-1-1

It's not just a catchy slogan. It's the law.

Before excavation of any kind takes place, state law requires that you call (800) 432-4770 two full business days (but not more than five) before digging, so utility lines can be professionally marked.

How 8-1-1 Works:

One easy phone call to 8-1-1 starts the process to get your underground utility lines marked for free. When you call 8-1-1 from anywhere in the country, your call will be routed to your local One Call Center. Local One Call Center operators will ask you for the location of your digging job and route your call to affected utility companies. Your utility companies will then send a professional locator to your location to mark your lines within a few days. Once your underground lines have been marked, you will know the approximate location of your utility lines and can dig safely, because knowing what's below protects you and your family.

Always call 8-1-1 before starting any digging project, it's free and it's the law!  For complete details, visit or call Sunshine State One Call at (800) 432-4770.

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