Propane Gas Service Update
Published on April 11, 2024
(This webpage was originally published Aug. 1, 2023, was updated March 7, 2024, March 19, 2024, April 11, 2024 and again on April 12, 2024.)
Clearwater Gas System Finalizes the Sale of its Propane Gas Operations
To our loyal propane customers, please know that it has been a privilege to serve our community in Hillsborough, Pinellas, and Pasco counties for more than three decades. After careful evaluation of our propane operations, we have decided to discontinue our involvement in the propane industry.
As such, we would like to inform you that Suburban Propane will now be your trusted propane supplier, effective April 11, 2024. Suburban Propane is a U.S. based company with over 95 years of experience, and an unparalleled commitment to customer service (including a mobile app option and 24/7/365 customer and emergency service).
How does this affect our propane customers?
There will be no changes or interruptions to the services you currently receive. Suburban Propane’s full-service options will be an asset as their local customer service center offers propane, appliance sales, appliance service, cylinder refills, forklift cylinder services and tank installation.
All propane customers can expect to receive additional information (by mail) about Suburban Propane’s products, services, and safety protocols. In the meantime, you can learn more by visiting Suburban Propane’s website at SuburbanPropane.com or by calling their customer service center at (727) 584-1127.
We truly appreciate and thank you for your business and loyalty over the past few years.
Frequently Asked Questions
What is the status of the sale of the propane gas division?
The sale was presented to our City Council on Monday, March 18 at 1:30 p.m. The council approved the transfer of ownership to Suburban Propane, which will take place no later than April 12, 2024.
Suburban Propane will now be your trusted propane supplier, effective April 11, 2024. Suburban Propane is a U.S. based company with over 95 years of experience, and an unparalleled commitment to customer service (including a mobile app option and 24/7/365 customer and emergency service).
What led to the decision to consider selling the propane gas division?
Clearwater Gas System (CGS) was tasked with reviewing and analyzing all operational areas for effectiveness and quality. It was determined our propane operations were not profitable as a stand-alone business unit, resulting in lower overall profits for Clearwater Gas System and the financial return to the city.
How many propane customers could be affected?
Once the Clearwater City Council approves the sale, the new propane company will take over all existing propane customers and become your new propane provider. The city of Clearwater/Clearwater Gas System has notified all propane customers by mail (letter dated March 5, 2024) of the new/pending propane gas provider. You can expect to hear from Suburban Propane after the transfer of ownership is complete in April 2024.
I’m a propane gas customer. Is there any action required on my end?
No action is required on the customer's end at this time. Your account will automatically transfer to the Suburban Propane system, which will take place no later than April 12, 2024. You will then continue to receive propane from Suburban Propane at that time.
Questions: Please contact Suburban Propane at their website or by contacting the Customer Service Center at (727) 584-1127.